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Thursday 27th April 2023 10:00 - 10:45
In this session we will introduce the benefits of working to the Education Framework for IT Support (EdFITS) within your School / Trust.
Originally developed by BECTA and based on the wider ITIL framework, EdFITS can shape both the day to day and strategic management of the IT services, resources and training.
EdFITS can support all models of IT and all sizes of school and we will cover how it can be used to bring order to both in-house teams and help develop ways of working with external support partners and MSP's.
The areas introduced in this session are:
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Configuration Management
- Release Management
- Availability and Capacity Management
- Service Level Management
- Service Continuity Management
- Financial Management
This course is relevant to anyone who has any responsibility for IT within the organisation and will particularly benefit Technical staff and SLT members including SBM's / SBL's / CFO's / COO's
Who is this course for:
This workshop is ideal for MAT Leadership, SLT, COO, SBM and Technical Teams