Service Desk

Is there a place in your school where you can log faults, request new equipment and find out how to use software? If not, it’s time to discover the advantages of having a service desk.

SD 1.1 Aim

The aim of this section is to introduce the topic of the service desk and to help you implement the process in your school with a minimum of preparation and training.

SD 1.2 Objectives

The objectives of this section are to enable you to:

• understand how recording calls and keeping records can benefit the school
• understand how the single point of contact could work for you
• understand at which stage to make contact with a technician
• decide how to enable users to log calls and make requests
• show how the call log can form the basis of a knowledge base
• understand how using the service desk will help the technical support function become more effective
• decide how the service desk can help gather details for the reports described in EdFITS

To access the full EdFITS content, sign up for one of our subscription packages

To access the full EdFITS content, sign up for one of our subscription packages

To access the full EdFITS content, sign up for one of our subscription packages

To access the full EdFITS content, sign up for one of our subscription packages

To access the full EdFITS content, sign up for one of our subscription packages