EdFITS Module 1m - Service Desk for MAT's and Federations
Is there a place where your staff can log faults, request new equipment and find out how to use software? If not, it’s time to discover the advantages of having a service desk. This session will introduce the Service Desk area of the Education Framework for IT Support (EdFITS) across a Multi Academy Trust or Federation of Schools.EdFITS Module 1s - Service Desk for Schools
Is there a place in your school where you can log faults, request new equipment and find out how to use software? If not, it’s time to discover the advantages of having a service desk. This session will introduce the Service Desk area of the Education Framework for IT Support (EdFITS) at a school level.EdFITS Module 2 - Incident Management
The computer stops working, you tell someone and you get a replacement computer the same day. Does this sound like your experience? If not, you need to introduce the Education Framework for IT Support (EdFITS) Incident Management process.EdFITS Module 3 - Problem Management
You have the same problem occurring time after time with your ICT and it never gets fixed properly? You need the Education Framework for IT Support Problem Management process.