Service Level Management

Do you currently measure the performance of ICT at your school?

Service Level Management can help you to do this.

SLM 1.1 Aim

The aim of this section is to introduce the topic of Service Level Management and to help you implement the process in your school with a minimum of preparation and training.

SLM 1.2 Objectives

The objectives of this section are to enable you to:

• understand the concept and benefits of Service Level Management
• understand what is involved in the process of Service Level Management
• understand the roles and responsibilities in Service Level Management
• implement a basic Service Level Management process in your school
• continue to operate this Service Level Management process
• identify useful measurements to gain benefit from the Service Level Management process you have implemented
• review your implementation and summarise your progress.

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To access the full EdFITS content, sign up for one of our subscription packages

To access the full EdFITS content, sign up for one of our subscription packages

To access the full EdFITS content, sign up for one of our subscription packages